1. Shipping Destinations
We currently ship exclusively to countries within the European Economic Area (EEA). Orders placed outside these regions will unfortunately not be processed.
2. Order Processing Times
- All orders are custom-made and 3D-printed upon request.
- Processing Time: Please allow 5–10 business days for us to print, inspect, and package your miniatures before shipping.
- If delays occur (e.g., high order volume or unforeseen circumstances), we will notify you via email.
3. Shipping Methods and Costs
We offer the following shipping options to ensure your package arrives safely and efficiently:
Standard Shipping
- Delivery Time: 3–7 business days after dispatch, depending on the destination.
- Cost: Calculated at checkout based on your location and order size.
Tracked Shipping
- Delivery Time: 3–7 business days after dispatch, depending on the destination.
- Cost: Includes an additional fee for tracking and insurance.
All orders are shipped via reliable carriers such as PostNord.
4. Shipping Costs
Shipping costs are determined by:
- The weight and dimensions of your order.
- Your delivery location within the EEA.
Exact shipping costs will be displayed during the checkout process before payment.
5. Packaging
To ensure the safety of your unassembled and unpainted 3D-printed miniatures during transit, we use secure, eco-friendly packaging materials wherever possible. Please note that some residual resin dust may remain on the miniatures due to the nature of 3D printing.
6. Customs and VAT
Since we operate within the European Union (EU), there are no additional customs fees or duties for orders shipped to EU member states.
- VAT is included in the product prices as required by Danish tax laws.
7. Delivery Issues
If your package is delayed or damaged during transit, please contact us at miniprintdk@gmail.com with your order number and details.
Lost Packages
- For tracked shipments: We will work with the carrier to locate your package or issue a replacement if it is confirmed lost.
- For standard shipments: Unfortunately, we cannot guarantee replacement or refund for untracked packages.
8. Returns and Refunds
We do not accept returns for custom 3D-printed products unless the item is defective or damaged upon arrival.
We will review your case and provide a replacement or refund if applicable.
If your order arrives damaged, please email us at miniprintdk@gmail.com within 7 days of delivery with photos of the issue.